Reference

Terms Conditions That Govern Your lobi89 Account

These Terms & Conditions define the relationship between you and lobi89 every time you access the platform, fund your wallet via DANA, OVO or GoPay, or place a wager on football markets or live casino tables.

Account RulesPayment TermsDispute ProcessData HandlingRegional Eligibility
lobi89 Terms Conditions That Govern Your lobi89 Account
HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

These six points explain how we store, protect and let you control the personal data tied to your lobi89 account. Each reflects an operational commitment, not a vague promise — you can verify them by contacting our policy team through the channels above.

Data Encryption

All data transmitted between your device and our servers travels through encrypted channels. This covers login credentials, wallet transactions via OVO or GoPay, and any identity documents you upload during verification. The encryption standard matches what major banks in the region use.

Cookie Usage

We use cookies to maintain your session, remember device preferences and track platform performance. You can clear cookies at any time through your browser or mobile settings. We do not sell cookie data to third parties — it stays internal for operational analytics only.

Account Retention

Your account data is retained for as long as the account remains active, plus any period required by applicable law. If you request account closure, personal identifiers are anonymised within thirty calendar days, while transaction records are kept per legal retention obligations.

Requesting Changes

You can update your name, email, phone number and linked payment method from the account settings page. Changes to core identity fields — like your full legal name — require document re-verification. Submit a support ticket referencing 'data amendment' for assistance.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay providers), identity verification partners, and where compelled by law. We do not trade or sell your personal information to marketing platforms. Each third party is bound by confidentiality terms in our vendor agreements.

Breach Protocol

If a data incident occurs that could affect your account, we notify you within seventy-two hours via your registered contact method. The notification includes what data was involved, what steps we took, and what action you should take — such as resetting your password or re-linking your e-wallet.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you believe your account has been affected by a policy decision you disagree with, reach out through any of the channels below. We handle Terms-related queries with priority tagging so your case does not sit in a general queue. Mention your account ID and the specific clause number for faster routing.

Live Chat Open the chat widget from any page on the platform. Mention your query relates to Terms & Conditions and the agent will route you to the policy team.
Email Support Send your query to the address shown in your account settings under Help. Include your registered phone number and a brief description of the clause in question. The policy team reviews email submissions and replies within a working day.
In-App Ticket From your account dashboard on mobile, tap the support icon and select 'Terms Query' as the category. Attach screenshots if relevant — for example a transaction on DANA or GoPay that you believe conflicts with a stated policy.

Common Questions About Our Terms & Conditions

Below are the questions our support team receives most often about these Terms & Conditions. If your question is not listed, use the contact paths above.

They bind you from the moment you complete registration and confirm your phone number or email. Every deposit, wager and withdrawal you make after that point is governed by the version of the terms in effect at the time of the action.

We send a notification to your registered email or phone number at least seven days before a material change takes effect. A summary of what changed appears in your account notification tray. Continued use after the notice period means you accept the update.

Yes. Submit a closure request through live chat or the in-app ticket system. Remaining balance is returned to the payment method you last used — DANA, OVO or GoPay. Personal identifiers are anonymised within thirty calendar days of confirmed closure.

You can dispute any decision by contacting the policy team with your account ID and the clause number you believe was misapplied. We review disputes internally first. If unresolved, you may escalate through the jurisdiction pathway stated in your registration terms.

Promotional offers carry supplementary conditions displayed on the promo page at the time you accept them. Those conditions add to — not replace — these core Terms & Conditions. If a conflict arises, the promo-specific terms prevail for that offer only.

If your account shows no login or transaction activity for twelve consecutive months, we classify it as dormant. You receive a notification before any action is taken. Dormant accounts may incur an administrative fee as stated in the fee schedule accessible from your settings page.

Yes. Your eligibility depends on local law in the region where you reside. We do not extend services where local regulation prohibits them. It is your responsibility to confirm access is permitted. If your region status changes, contact support to discuss your options.

You must fund your account using a payment method registered in your own name — DANA, OVO or GoPay linked to your verified identity. Third-party deposits are not accepted. Withdrawals return to the same method used for the most recent deposit unless otherwise approved by support.

Bet settlement follows the rules published on each market at the time you place the wager — whether that is a Liga 1 football match or a live casino round. If you believe a settlement is incorrect, raise a ticket within seven days of the result being posted.

Breach severity determines the response. Minor issues — like an incomplete verification document — prompt a request to correct. Serious breaches — like using a third-party payment source or operating multiple accounts — can lead to account suspension and forfeiture of balance pending review.