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How lobi89 Handles Your Privacy

We keep your account data, payment details and browsing activity under strict internal controls so you stay in charge of what we hold.

Data EncryptionAccount-Level ControlsTransparent CollectionDeletion RequestsLocal E-Wallet Privacy
lobi89 How lobi89 Handles Your Privacy
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask us to delete something, reach out through any of the channels below. Our support team handles privacy-related queries with priority routing so your request does not sit in a general queue.

Live Chat Open the chat widget from any page on your mobile or desktop browser. Let the agent know your query is about personal data — they will escalate it to our privacy handling team, who can pull your records and walk…
Email Request Send a message to our support address with the subject line containing your account username and the word 'privacy'.
Account Settings Panel Log in on your phone or desktop, head to the account settings section and look for the data preferences area.
DATA PROTECTION PRACTICES

How We Keep Your Information Safe

Privacy means nothing without real technical and operational safeguards behind it. Here is how we treat data at every stage — from the moment you tap deposit in your DANA app to the point you ask us to erase your records. Players in Jakarta can expect the same protections as anyone else on the platform.

Encryption in Transit

Every connection between your device and our servers runs through SSL/TLS encryption. This covers login credentials, deposit confirmations from OVO or GoPay, game session data and any personal details you update in account settings — nothing travels in plain text.

Encrypted Storage

Sensitive fields such as identity documents, payment references and verification photos are encrypted at rest on our database layer. Even internal staff access requires role-based permissions and an audit trail that logs who viewed what and when.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand lobby usage patterns. You can reject non-essential cookies through your browser at any time.

Account Security Layer

Your account is protected by a password you set plus an OTP sent to your registered phone number for sensitive actions like withdrawal requests or password resets.

Data Retention Policy

Transaction records — including DANA, OVO and GoPay deposit references — remain stored for the retention period required by applicable regulations. Session logs and browsing analytics rotate out on a shorter cycle.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete non-essential records at any time through live chat, email or your account settings panel.

Common Questions About Your Data

Below are the questions our support team fields most often about privacy and personal data. If your concern is not covered here, reach out via live chat or email and we will get you a specific answer tied to your account.

We collect your name, email address, phone number and date of birth at sign-up. This lets us verify your identity, prevent duplicate accounts and send you transaction confirmations when you deposit through DANA, OVO or GoPay.

No. We never receive or store your e-wallet PIN. Payment providers handle authentication on their side and only send us a transaction reference and amount once you confirm the transfer in their own app.

Log in to your account, open the settings panel and look for the data preferences area. You can download a summary of stored information from there, or contact our live chat team and ask them to pull a full data report for your username.

Yes. Submit a deletion request through account settings, live chat or email. We will remove non-essential data after your last transaction clears and any applicable retention period expires. You receive a confirmation once the process completes.

We share data only with payment processors handling your DANA, OVO or GoPay deposits, fraud-detection partners who flag unusual activity, and any authority where disclosure is legally required. We never sell personal information for third-party marketing purposes.

Transaction records stay on file for the retention period required by applicable regulations in eligible regions. Once that window closes, records enter a secure deletion queue. Session logs and browsing data rotate out on a shorter cycle.

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can reject non-essential cookies through your browser settings at any time without affecting your account data or balance.

After your final transaction clears, we begin removing non-essential data within a reasonable period. Records we must retain by law stay until their retention window expires. You can request a status update on the deletion progress via live chat or email.

Connections use SSL/TLS encryption, sensitive database fields are encrypted at rest, and internal staff access is role-based with full audit logging. Login attempts from unrecognised devices are held until you verify ownership via OTP.

This policy covers how we handle data for all account holders. Access to the platform itself depends on local law and is available where local law permits. If regulations in your region grant additional data rights, we honour those upon verified request.