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How We Handle Your Data and Account Terms

This page sets out how lobi89 manages your account information, what data we collect, how cookies work on our platform, and the steps you can take to request changes or removal.

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lobi89 How We Handle Your Data and Account Terms
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a layered approach to keeping your account and personal information safe. Below are six areas that explain what we do, why, and how you can exercise control over your own data within the lobi89 environment.

Data Collection Scope

We collect your name, email, phone number and payment method details at registration. Transaction records through DANA, OVO or GoPay are logged for verification and dispute resolution — nothing beyond what your account activity generates.

Cookie Use

Session cookies keep you logged in. Analytics cookies help us understand which lobby sections load slowly so we can fix them.

Account Security

Each login triggers an OTP sent to your registered phone number. If you switch devices, we ask you to confirm via the same OTP flow before granting lobby access — this prevents unauthorised sessions even if your password is compromised.

Data Retention

We keep account data for the duration of your active membership plus a limited period after closure, required for any pending withdrawal verification or dispute. After that window, personal identifiers are anonymised in our records.

Right to Request Changes

You can ask us to update your registered name, email or phone number through live chat or email. Identity verification through a selfie and ID photo is required before we change core account fields — this protects you from social…

Right to Data Deletion

Submit a deletion request via live chat or email. We confirm your identity, close any open transactions, then remove personal data within the retention window. Some anonymised records may persist for regulatory compliance where required by local law.

POLICY CONTACT PATHS

Reach Us About Legal or Data Queries

If you need to discuss data access, account restrictions, cookie preferences or any policy question, our support team handles legal-related requests through three main channels. Players in Jakarta can reach us with the same speed as anyone else — no regional queue differences apply.

Team online

Live Chat

Open the chat widget from any page on the site. Select the 'Account & Policy' category so your query routes to the team that handles data requests, deletion and verification questions directly.

Email Support

Send your request to our support email address listed in your account dashboard. Include your registered username and the specific data or policy action you need — we acknowledge within two working days.

In-App Message

From the mobile lobby, tap the support icon and choose 'Legal Query' as your topic. Attach screenshots if your request involves a specific transaction or verification step through DANA, OVO or GoPay.

Common Questions About Our Legal Policies

These are the questions our support team receives most often about data, cookies, eligibility and account rights. Each answer reflects our current operational approach in eligible regions.

We collect your full name, email address, phone number and the payment method you link — whether DANA, OVO or GoPay. Transaction history is logged automatically each time you deposit or withdraw. We do not request biometric data unless identity verification requires a selfie match.

Yes. Send a request through live chat or email with your registered username. We compile a data export that covers your profile fields, transaction logs and support history. Expect acknowledgement within two working days and delivery within five.

Session cookies keep you logged in and store your last lobby section. Analytics cookies track page-load speed — they do not identify you personally. You can block analytics cookies in your browser settings without affecting your ability to access your account or place activity.

After closure we retain records for a limited period to cover any pending withdrawal verification or dispute. Once that window ends, personal identifiers like your name and phone number are removed or anonymised. Anonymised transaction logs may remain for regulatory requirements.

When you register, we verify your declared region against your IP location and payment method origin. If your region does not permit access, your registration is declined. We do not store declined applicants' data beyond the verification attempt itself.

Open live chat and select 'Account & Policy' as your topic. You will need to confirm your identity through an OTP and upload a photo of your ID. Once verified, our team updates the field — usually within one working day for name or email changes.

We share data only with payment processors (DANA, OVO, GoPay) to complete your transactions and with authorities when required by valid legal process in the applicable jurisdiction. We do not sell or rent your information for external marketing.

Every login requires an OTP sent to your registered phone. Device changes trigger a secondary confirmation. Passwords are hashed and never stored in plain text. Our internal team accesses account data only when resolving a support ticket you initiated.

Yes. In your account settings, toggle off the marketing notification option. This stops promotional emails and push notifications while keeping essential account alerts — like withdrawal confirmations and security warnings — active.

Start by contacting support through live chat or email to raise a formal complaint. If you feel the response is inadequate, you have the right to escalate to the data protection authority in your jurisdiction, where applicable under local law.

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